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Transfers

What is Payment Assistant?

Payment Assistant is the newest functionality in LeoPay. It helps you make transfers in a faster and more convenient way, with just a few clicks.

The Payment Assistant keeps track of your transactions and automatically suggests recipients based on information, such as IBAN, name, phone number and account number. With it, you no longer need to fill out the recipient’s information all over again, and you can make transfers in much more intuitive way.

How does the Payment Assistant work?

When you start typing the IBAN or phone number of the recipient, the assistant will give you a suggestion for a bank transfer based on the data you’ve entered and your previous transfers.

Moreover, when you make a transfer for the first time by using the beneficiary’s name, IBAN or phone number, the assistant will keep a record for future use.

The next time you can start typing the phone number or the name of the recipient and the assistant will make a suggestion based on the history of transfers. After a certain number of transfers to the same recipient, the Payment Assistant will automatically suggest that you add the recipient to your list with favourites for your convenience.

Things get even better! In case you send a certain amount to a certain recipient on the same date every month, the Payment Assistant will recognise this as a standing order and will suggest creating an automatic standing order rule.

Where can I find the Payment Assistant?

The Payment Assistant is a white search bar on the top of the screen. You can find it in the main dashboard and in menu “Transfers” in your LeoPay account.

How to use the Payment Assistant?

  • Just click on the white search bar on the top of the dashboard or menu “Transfers” and enter the recipient’s information, such as IBAN, phone number, account number or name.
  • Choose the recipient from the history or initiate a new transfer based on the suggestions.

Why do I search by name in the Payment Assistant?

If you have already sent money to a beneficiary with this name, the Payment Assistant will suggest loading the information from the previous transfer. If you are sending money to this recipient for the first time, the Payment Assistant will suggest an IBAN, phone number or account number.

Why do I search by IBAN in the Payment Assistant?

When you type in an IBAN of your choice, the assistant will give you a suggestion to initiate a bank transfer. Depending on the IBAN, the assistant will suggest executing a SWIFT or BISERA bank transfer. If you have already made a transfer to this IBAN, the Payment Assistant will automatically give you suggestions / a suggestion for beneficiary details.

Why do I search by account number in the Payment Assistant?

This option comes handy when you want to send money to another LeoPay user. If you know their LeoPay account number, start entering the number and the assistant will give you the appropriate option. The transfer is executed instantly.

Why do I search by phone number in the Payment Assistant?

Type the phone number of someone from your contacts list who has a LeoPay account and send money instantly by using only a phone number.

How long does it take to transfer money from my LeoPay account?

Processing times for outgoing transfers depend on the type of transfer.

  • Internal system transfers are instant.
  • SWIFT transfers take between 3-5 business days.

What is Account Transfer? What has happened with the Currency Exchange option?

For your convenience, we changed the feature “Currency Exchange” to “Account Transfer”.

It works the same way. When you make an internal transfer between your currency accounts, a currency exchange will be performed, and you will see the currency exchange rate below.

How do I transfer money between my accounts in different currencies?

  • LeoPay Web Platform - Log in to your LeoPay account, go to “Transfers” → “Currency Exchange” and follow the instructions. If you are using our recently updated Web Platform, go to Transfers->Account Transfer, choose the accounts you want to transfer money from/to and enter the amount you would like to transfer. Review and confirm.
  • LeoPay Mobile App - Log in to your LeoPay account, go to “Menu” → “Accounts” → “Account transfers”, select the accounts and choose the amount you wish to convert.

In what currencies can I send/receive bank transfers?

You can send/receive bank transfers in the following currencies: EUR, GBP, CHF, HRK, BGN, JPY, RON, PLN, CZK and ISK. For the moment, you are not able to send and receive USD transfers.

I expect a transfer in USD, but the amount is not received, what should I do?

The outgoing/incoming bank transfers in USD are temporarily unavailable! If you are expecting a transfer in USD, please contact the sender, so they could contact their bank for more information about the transaction.

I have received less money than the original transfer amount. Why were additional fees charged?

We do not charge any fees when you deposit money to your LeoPay account via bank transfer. However, when making an international money transfer, the sender can choose who pays the outgoing transfer fees. Additionally, when receiving SWIFT transfers, the correspondent (intermediary) bank may deduct processing fees from the amount that was transferred to you, hence the additional fees charged.

I made a transfer to a wrong IBAN, what should I do?

If you have made a transfer to a wrong IBAN, log in to your LeoPay account-> Transactions. (If you are using our recently updated Web Platform, go to LeoPay account→ Accounts →Transactions). Find the transfer in your Transactions page and submit a request for reversal. For your information the reversal request button is visible only 14 days after the transaction has been made.
Please note that we can’t guarantee reversal of the amount, as the payment order is duly performed and paid to the recipient. We advise you to first ask for return of the money from the payee.

What are internal transfers?

Internal transfers are the transfers between LeoPay users. To proceed with an internal transfer, you need to have the recipient’s:

  • Email
  • Account number
  • Client number
  • Mobile number

Internal LeoPay system transfers are instant and only take a few seconds to be processed.

How can I make an internal LeoPay to LeoPay transfer for the first time?

Enter a phone number or an account number of the recipient and the Payment Assistant will automatically search the database. Then all you need to do is to enter how much you want to send. The transfer is executed instantly.

What is the “star icon” for?

You can add your most frequent recipients to your “Favourites” list by clicking on the star in front of their name. Then every time you make a transfer, you will first see your favourite recipients.
After a certain number of transfers to the same recipient, the Payment Assistant will ask you if you want to add the recipient to your “Favorites” list for your convenience.

Can I edit the information before making a transfer?

Yes. Even though the Payment Assistant loads the transfer information automatically, you can still edit the fields, before clicking Send/Confirm.

Does LeoPay support standing orders?

Yes. You can set up standing orders directly from the LeoPay Web Platform. Just log in to your LeoPay account, go to “Transfers” → “Standing Orders” and create your new standing order.

How can I adjust or cancel a standing order?

You can adjust and cancel your standing orders from the LeoPay Web Platform. Simply log in to your LeoPay account and go to “Transfers” → “Standing Orders”.

Can’t find what you are looking for? Get in touch!

Write our support officers at hello@leopay.eu or call 0044 20 3129 0935