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Card Transactions

My LeoPay card was declined. What should I do?

The LeoPay Card could be declined for one of the following reasons:

  • The specific transaction attempted with the card has been blocked - Example: the card has been blocked for cash withdrawals by the account holder and the card holder is attempting to withdraw cash at ATM or POS.
  • The card limit has been reached and/or the attempted transaction will exceed the limit of the card - Example: the account holder has allowed 1 online payment per week for the card and the card holder is attempting to make a second online payment in the same week.

If the card is declined, check the card settings in the LeoPay account for one of the above potential reasons. If none of them are applicable, please contact Customer Support.

How does LeoPay protect its clients from card fraud?

LeoPay has a dedicated internal fraud team that uses world-class tools and systems to detect and prevent fraud. Our monitoring of all card activities is completed in real-time and is conducted around the clock - every day of the year.

How can I dispute a card transaction made with my LeoPay Card?

In case you would like to dispute a card, transaction made with your LeoPay card, please contact our Customer Support at hello@leopay.eu / 0044 20 3129 0935

Will I be charged for a balance check?

You can check your balance FREE of charge online through your LeoPay Web Platform account or via the free LeoPay mobile app. Balance checks at ATMs are subject to additional charges according to our fees. To review the full list of LeoPay’s fees, please log into your LeoPay account and go to the “Fees” section.

Can’t find what you are looking for? Get in touch!

Write our support officers at hello@leopay.eu or call 0044 20 3129 0935